Last Updated:09-December-2025

AccordSign (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, applications, and e-signature services (“Service”).

By using AccordSign, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the Service.

1. Information We Collect

We collect only the information needed to operate and improve AccordSign.

1.1 Information You Provide

Account details: Name, email, phone number, business information
Documents & files: Any content you upload (PDFs, images, templates, etc.)
Signer information: Name, email, phone number of people you invite
Payment data: Billing name, transaction details (handled by Razorpay/other payment processors — we do not store card numbers)

1.2 Automatically Collected Information

IP address
Browser type & version
Device information
Log data (timestamps, usage activity)
Cookies for authentication and user experience
Basic analytics (page visits, feature usage)

1.3 Third-Party Data

If you sign a document, the sender may provide your name, email, and other information. They are responsible for collecting this data lawfully.

2. How We Use Your Information

We use your information strictly to operate and improve AccordSign:

To create and manage your account
To send signature requests and notifications
To process and store your documents
To provide audit trails and activity logs
To prevent fraud and misuse
To deliver customer support
To improve our product, features, and security
To process payments and subscriptions
To comply with legal obligations

We do not sell your personal data.

We do not use your documents for training AI or any external purpose.

3. How We Store & Protect Your Documents

Your documents are stored on secure cloud infrastructure.

We use:

Encryption in transit (HTTPS/TLS)
Encryption at rest
Access control and authentication
Audit trails
Time-based download URLs
Industry-standard security practices

We cannot guarantee absolute security, but we take all reasonable measures to protect your data.

Documents remain private unless you explicitly share them with recipients.

4. Sharing Your Information

We may share limited information with:

4.1 Service Providers

Trusted third parties that help us operate the Service, such as:

Cloud hosting providers
Payment gateways (Razorpay and others)
Email and SMS providers
Analytics tools

They access only what is needed and are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose information if required by:

Law
Court orders
Government authorities
To protect our rights or investigate misuse

We will not share your documents or data with anyone else unless required by law or you authorize it.

5. Your Data Rights

Depending on your jurisdiction, you may have rights to:

Access your data
Correct inaccurate information
Delete your account or documents
Request export of your data
Withdraw consent
Opt out of non-essential emails

You can exercise these rights by emailing support@accordsign.app.

6. Document Retention & Deletion

You control how long your documents remain in your AccordSign account.
If you delete a document, it is permanently removed from our live systems.
Backups may retain deleted items briefly (for disaster recovery) but are automatically purged.

If you close your account, we delete all associated data within a reasonable period unless required by law.

7. Cookies

We use cookies and similar technologies for:

Login sessions
Keeping you signed in
Feature usage (dashboard, templates, etc.)
Analytics
Personalizing the experience

You can block cookies through your browser; however, AccordSign may not function properly without essential cookies.

8. Children’s Privacy

AccordSign is not intended for individuals under 18.

We do not knowingly collect information from children.

9. International Data Transfers

Your information may be processed in data centers located in or outside India.

Where required, we implement appropriate safeguards (encryption, access control, etc.) to protect your data.

10. Third-Party Links

Our website may link to external sites.

We are not responsible for the privacy practices of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy periodically.

If changes are major, we will notify you via email or through the Service.

Your continued use of AccordSign means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to request data deletion, please contact us:

Email: support@accordsign.app

Website: https://accordsign.app

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